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FAQ's

What is your current lead time from order to delivery?

Our lead times are determined by our component suppliers but because of our close working relationship with the supply chain we can usually supply within 8 to 10 weeks of order.

What is your minimum order quantity?

The minimum order for a printed can is 25,000 units. We do offer to supply this in two portions of 12,500 at twelve week intervals if the product is being newly launched in order to provide pipe fill stock following which the 25,000 minimum order would apply. For screen printed goods the minimum order is 5,000 units.

Can you develop new products?

We offer a "concept to counter" service to customers with a novel idea which they would like to bring to market and we work with such clients throughout the formulation, development and launch of their product.

Does the development of a new product lengthen lead times?

For completely new products there is a requirement to conduct stability tests on the formulations which extends the lead time by a minimum of 12 weeks.

What sort of products do you manufacture?

Please see our Products section

Do you offer a full service?

We offer a full service supply or will accept free issued goods from clients.

Can we supply concentrate or other components?

We are happy to accept ready to fill concentrates from clients but these must have been previously stability tested to ensure they are compatible within the aerosol format and must be supplied with the appropriate material safety data sheets.

What propellants do you use?

We can manufacture products using three different grades (pressures) of LPG Butane/Propane mixtures, DME, 134a, CO² and are currently developing facilities to work with new low global warming potential propellants.

Can you manufacture under a Veterinary licence?

We are accredited by the Veterinary Medicines Directorate to produce licensed pet care products such as ectoparasitic insecticides, which are applied directly onto the animal.

Who can we contact at Hydrokem?

We have a highly trained team of professionals covering all aspects of the development, technical, commercial and supply aspects of any enquiry and a call to +44(0)151 630 4414 or contact us will connect you with the appropriate member of the team.

Are you BRC accredited?

We hold the British Retail Consortium Global non Food Standard accreditation and are Accredited to supply Coles Supermarkets in Australia.

Do you have ISO 9001?

We are accredited to the BS EN ISO9001:2008 Quality Standard.

Are you accredited to any environmental standards?

Yes, we are accredited to ISO 14001:2004 Environmental Standard.

Do you hold any accreditation specific to cosmetic products?

Yes, we are accredited to ISO 22716, demonstrating compliance with the strict requirements for Good Manufacturing Practice in cosmentic manufacture.